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ManicTime Tracker has stopped working
Rank: Newbie
Joined: 10/12/2010(UTC)
Posts: 2
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ManicTime keeps crashing. Sometimes it looks like the application tracker if off (red icon). I think it has been running fine for a while. The only thing I can think of that is new is I added Growl to notify me with pop-up windows on Pidgin IM events. Running Windows 7. Could this be causing the problem? I love both programs and would hate to choose which to uninstall.
copy paste of the problem details window:
Problem Event Name: BEX
Application Name: ManicTime.exe
Application Version: 1.4.5.0
Application Timestamp: 4cb46d16
Fault Module Name: ShellExt.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4c97f97a
Exception Offset: 04530d19
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 1e37
Additional Information 2: 1e373e69fff075aed81f57003e66ce10
Additional Information 3: 47b0
Additional Information 4: 47b0b0adda70d6ce4eadc4be2918ea8d
Tried compatibility mode and running as admin.
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Rank: Administration
Joined: 4/13/2010(UTC)
Posts: 872
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Could you send us the log files. You will find ManicTime.log and ManicTimeTracker.log files in folder: XP: C:\Documents and Settings\<username>\Local Settings\Application Data\Finkit\ManicTime\ Vista: C:\Users\<username>\AppData\Local\ Finkit\ManicTime\ You are correct, if you see a red circle in the bottom it means that tracker is not running. Does this happen often? I see you are running the latest version. Did it start with this version or did this also happen on previous versions? You can send the logs to support@manictime.com if you like. Edited by user Tuesday, October 12, 2010 11:20:24 PM(UTC)
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Rank: Newbie
Joined: 10/12/2010(UTC)
Posts: 2
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I've emailed the log files you asked for. I've tried everything I can think of, one of which, I'm sorry to say was deleting everything an reinstalling so the log files aren't very long (time wise). I hope they can give you a clue. Yes once it crashes (which happens quite regularly lately) I only get the red light. At first boot it is green and tracks until the first crash. I was using a previous version and updated to see it would fix the issue. Please let me know if you find anything that might help.
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