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ace  
#1 Posted : Monday, August 22, 2011 1:33:16 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
Hello

Mine ManicTime stopped working (i think after instaling new patches for windows 7, but tis is only mu guess). Any chances for help?

A little bit of help for finding bug:
Code:
6.1.7601.65536 X64
---
1672 D:\asdasdas\ManicTime.exe
---
6732, (6732, Wait, UserRequest, 2011-08-22 12:23:36.2772): 00:00:01.8408118
[Internal thisFrame, 'M-->U', System.Windows.Forms.UnsafeNativeMethods::WaitMessage]
System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop
System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner
System.Windows.Forms.Application.ThreadContext.RunMessageLoop
Finkit.ManicTime.Tracker.Main.TrackerApplicationInstance.Run
Finkit.ManicTime.Tracker.WinApp.Program.Main

1520, (1520, Wait, UserRequest, 2011-08-22 12:23:36.3142): 00:00:00.0156001
3488, (3488, Wait, ExecutionDelay, 2011-08-22 12:23:37.6032): 00:00:00.0156001
4440, (4440, Wait, UserRequest, 2011-08-22 12:23:37.8513): 00:00:02.0436131
2160, (2160, Wait, UserRequest, 2011-08-22 12:23:38.2643): 00:00:01.9344124
6364, (6364, Wait, EventPairLow, 2011-08-22 12:23:38.5413): 00:00:00
3288, (3288, Wait, UserRequest, 2011-08-22 12:23:52.0801): 00:00:00.2964019

6644, (6644, Wait, UserRequest, 2011-08-22 12:24:31.8483): 00:00:00.0468003
[Internal thisFrame, 'M-->U', System.Windows.Forms.UnsafeNativeMethods::WaitMessage]
System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop
System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner
System.Windows.Forms.Application.ThreadContext.RunMessageLoop
NDde.Advanced.DdeContext.DdeThread.Run
System.Threading.ExecutionContext.Run
System.Threading.ThreadHelper.ThreadStart

Code:
6.1.7601.65536 X64
---
2280 D:\asdasdas\ManicTimeClient.exe *32
---
2852, (2852, Wait, UserRequest, 2011-08-22 12:24:13.0093): 00:00:00.3120020
[Internal thisFrame, 'M-->U', MS.Win32.UnsafeNativeMethods::IntGetMessageW]
MS.Win32.UnsafeNativeMethods.GetMessageW
System.Windows.Threading.Dispatcher.GetMessage
System.Windows.Threading.Dispatcher.PushFrameImpl
System.Windows.Threading.Dispatcher.PushFrame
System.Windows.Threading.Dispatcher.Run
System.Windows.Application.RunDispatcher
System.Windows.Application.RunInternal
System.Windows.Application.Run
System.Windows.Application.Run
Finkit.ManicTime.Client.WpfApp.App.Main

1160, (1160, Wait, UserRequest, 2011-08-22 12:24:13.0363): 00:00:00

ace attached the following image(s):
1.JPG (246kb) downloaded 3 time(s).
2.JPG (99kb) downloaded 3 time(s).

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admin  
#2 Posted : Monday, August 22, 2011 1:53:52 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
Could you please send the log files.
You will find them here:
XP: C:\Documents and Settings\<username>\Local Settings\Application Data\Finkit\ManicTime\Logs
Vista or Windows 7: C:\Users\<username>\AppData\Local\ Finkit\ManicTime\Logs

You can send them to support@manictime.com.
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ace  
#3 Posted : Monday, August 22, 2011 2:01:11 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
I don't have this folder on my drives.
(I've searched for "Finkit" on C... nothing found).
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admin  
#4 Posted : Monday, August 22, 2011 6:39:43 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
Have you downloaded the USB version? If you have, look for the folder where ManicTime.exe is located. The logs are in subfolder Data\Logs.

The filenames should be ManicTime.log and ManicTimeClient.log.
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ace  
#5 Posted : Monday, August 22, 2011 9:57:31 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
Oh, much better.

So, clear directory. kill all instances of ManicTime.exe and ManicTimeClient.exe, startet manictime.exe and below is content of log file:
Code:

2011-08-22 20:53:44,366    2    2004    1    ManicTime 1.5.7.0 started.
2011-08-22 20:53:44,383    2    2004    1    6.1.7601.65536 X64
2011-08-22 20:53:44,398    2    2004    1    2.0.50727.5420,2;3.0.30729.5420,2;3.5.30729.5420,1;Client:4.0.30319,0
2011-08-22 20:53:50,394    2    2004    6    DayStartShift set: 00:00:00
2011-08-22 20:53:50,784    2    2004    6    Plugin directory does not exist: D:\asdasdas\Data\Plugins
2011-08-22 20:53:50,854    2    2004    6    Plugin activated: Plugins.Chrome.PluginRegistrator
2011-08-22 20:53:50,875    2    2004    6    Plugin activated: Plugins.CustomTitle.PluginRegistrator
2011-08-22 20:53:50,899    2    2004    6    Plugin activated: Plugins.Excel.PluginRegistrator
2011-08-22 20:53:51,147    2    2004    6    Using Firefox 3.5 Accessible
2011-08-22 20:53:51,394    2    2004    6    Using Firefox 4 Automation
2011-08-22 20:53:51,405    2    2004    6    Using Firefox 5 Automation
2011-08-22 20:53:51,414    2    2004    6    Plugin activated: Plugins.Firefox.PluginRegistrator
2011-08-22 20:53:51,436    2    2004    6    Plugin activated: Plugins.InternetExplorer.PluginRegistrator
2011-08-22 20:53:51,467    2    2004    6    Plugin activated: Plugins.Opera.PluginRegistrator
2011-08-22 20:53:51,487    2    2004    6    Plugin activated: Plugins.Photoshop.PluginRegistrator
2011-08-22 20:53:51,507    2    2004    6    Plugin activated: Plugins.PowerPoint.PluginRegistrator
2011-08-22 20:53:51,704    2    2004    6    Plugin activated: Plugins.Safari.PluginRegistrator
2011-08-22 20:53:51,725    2    2004    6    Plugin activated: Plugins.VisualStudio.PluginRegistrator
2011-08-22 20:53:51,747    2    2004    6    Plugin activated: Plugins.Word.PluginRegistrator
2011-08-22 20:53:51,770    1    2004    5    Clearing process cache
2011-08-22 20:53:52,483    2    2004    6    Message service host opened.
2011-08-22 20:53:53,410    2    2004    5    EventTracker started.


There is no ManicTimeClient.log file.
And yes, i've try to start client by choosing "Open" from menu.

Edited by user Monday, August 22, 2011 9:59:06 PM(UTC)  | Reason: Not specified
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admin  
#6 Posted : Tuesday, August 23, 2011 10:28:11 AM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
What if you kill all MT instances and run just ManicTimeClient? Do you get anything? Does it create a log?
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ace  
#7 Posted : Tuesday, August 23, 2011 11:49:12 AM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
admin wrote:
What if you kill all MT instances and run just ManicTimeClient? Do you get anything? Does it create a log?

Don't see any window or systray icon.
There is no log file. But ManicTimeClient is in process list.
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admin  
#8 Posted : Tuesday, August 23, 2011 2:35:35 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
Could you make a copy of ManicTimeClient.exe, then overwrite it with attached file and run. It should create a log ManicTimeClientTest.log in the same folder as the exe. Send me the contents.
File Attachment(s):
ManicTimeClient.zip (157kb) downloaded 2 time(s).

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ace  
#9 Posted : Tuesday, August 23, 2011 2:55:22 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
admin wrote:
Could you make a copy of ManicTimeClient.exe, then overwrite it with attached file and run. It should create a log ManicTimeClientTest.log in the same folder as the exe. Send me the contents.

Done.
Here is the content of log file:
Code:
2011-08-23 13:54:27    Constructor called
2011-08-23 13:54:27    Application_Startup called
2011-08-23 13:54:27    Exception handlers set
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admin  
#10 Posted : Tuesday, August 23, 2011 3:23:50 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
Could you repeat the process :)
File Attachment(s):
ManicTimeClient.zip (397kb) downloaded 3 time(s).

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ace  
#11 Posted : Tuesday, August 23, 2011 3:30:10 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
admin wrote:
Could you repeat the process :)

Yes, output:
Code:
2011-08-23 14:29:24    Constructor called
2011-08-23 14:29:24    Application_Startup called
2011-08-23 14:29:24    Exception handlers set
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admin  
#12 Posted : Tuesday, August 23, 2011 3:49:17 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
One more time...
File Attachment(s):
ManicTimeClient.zip (397kb) downloaded 2 time(s).

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ace  
#13 Posted : Tuesday, August 23, 2011 4:01:54 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
admin wrote:
One more time...


Code:
2011-08-23 15:00:47    Constructor called
2011-08-23 15:00:47    Application_Startup called*
2011-08-23 15:00:47    Exception handlers set
2011-08-23 15:00:47    System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Unrecognized configuration section appSettings. (D:\asdasdas\ManicTimeClient.exe.Config line 3)
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
--- End of inner exception stack trace ---
at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName)
at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSection(String sectionName)
at System.Configuration.ConfigurationManager.get_AppSettings()
at Finkit.ManicTime.Client.WpfApp.App.Application_Startup(Object sender, StartupEventArgs e)

Hmm...
So here is my config file:
Code:
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<appSettings>
<add key="LoggingLevel" value="2" />
<add key="DataDirectory" value="*\Data" />
<add key="EnableUpdateSetup" value="false" />
</appSettings>
</configuration>
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admin  
#14 Posted : Tuesday, August 23, 2011 4:45:54 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
It looks like some configuration error. In the line that fails we just try to read app.config file.

Could you go to folder
c:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\

open Machine.config. Do you have the following line?

Code:
<configuration>
    <configSections>
        <section name="appSettings" type="System.Configuration.AppSettingsSection, System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" restartOnExternalChanges="false" requirePermission="false"/>


My guess would be that tracker is working because it is working in 64bit, client is 32bit so it looks like something is wrong with 32bit .Net.

If Machine.config is ok, we could try 64bit client, see if that makes any difference.
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ace  
#15 Posted : Tuesday, August 23, 2011 5:08:05 PM(UTC)
ace

Rank: Newbie

Joined: 8/22/2011(UTC)
Posts: 8
I don't have machine.config.
I have "machine.config.default" and "machine.config.comments"
After renaming "machine.config.default" to "machine.config" i finally see ManicTime window :D.
And yes, I have that line in that file.

So there was a problem. Strange, never been in that folder before, so why that file was deleted? I guess i'll never know.

To bad my old version still doesn't work (1.4.8), but i guess is time to upgrade :).

Thanks for help.
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admin  
#16 Posted : Tuesday, August 23, 2011 5:10:02 PM(UTC)
admin

Rank: Administration

Joined: 4/13/2010(UTC)
Posts: 872
Glad its working.
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